Terms & Conditions

Good Food Ireland Terms of Sale

Please take time to read these GFI Terms of Sale carefully as they set out the legally binding terms for the purchase by you of products on the Website. By making an offer for products on or via the Website, you agree to be bound by these Terms of Sale.

1. Seller

The seller is Good Food Marketing Ireland Limited, a company registered in Ireland with its registered office at Ballykelly, Drinagh, County Wexford, trading as Good Food Ireland (“GFI” or “we” or “us”) 

2. Order process

Christmas Order Process

The latest date for Christmas Orders for delivery in Ireland is 12 noon, Thursday 19th December 2013 and they will be dispatched on that day. For Worldwide deliveries all orders must be placed before 12noon, Tuesday 17th December 2012 and will be dispatched Wednesday 18th December 2013. No orders placed after this time and date will be dispatched until after Monday January 6th 2014.

The Company cannot accept responsibility for the late delivery of Gift Boxes where orders are placed after the Last order dates noted above. The Company cannot accept responsibility for the non-delivery or late delivery of Hampers/Gifts, if the recipient address and telephone details are insufficient or incorrect.

Please note that for photographic purposes some props have been used & these are not included in the particular gift box. Where stocks may run short an item in a Gift Box may be substituted for another of equal or greater value.

2.1 Our display of products on the Website is an invitation and not an offer to sell those goods to you.

2.2 An offer is made by you when you place the order for products. For information on how to place an order, see [Frequently Asked Questions], Orders section. Also, as you go through the order process there are instructions shown. 

2.3 Note that no contract for the sale and purchase of products comes into effect unless and until we accept your offer (see point 2.6 below).

2.4 We take payment from your card when we process your order and have checked your card details. Goods are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the products. If, for any other reason beyond our reasonable control, we are unable to supply a particular product, we will not be liable to you except to ensure that you are not charged for that product.

We also reserve the right not to accept your order for any of the following reasons:-

• we are unable to authorise your payment;

• local shipping restrictions apply;

• item is out of stock; or 

• you are not eligible to make the purchase

2.5 If you enter a correct e-mail address we will send you an order confirmation email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received it. (Your e-mail address and all personal details you provide to us will be collected and used strictly in accordance with our Privacy Policy.)

2.6 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are despatched from our warehouse or from our suppliers to be delivered to the address you have given us. Creation of the contract does not take place until that stage, even though we may have debited your card (see 2.4 above) or we have sent acknowledging e-mails (see 2.5 above). 

Very occasionally an error may occur resulting in the goods described on our website not being the goods actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other goods we may have available or the goods which may have been dispatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled and any incorrect goods despatched will be collected for full refund. 

2.7 All orders that you place on this Website will be subject to acceptance in accordance with clause 

3. Payment

3.1 Payment may be made by any one of the methods indicated on the Website, we are unable to process orders with more than one method of payment. 

Your credit or debit card provider or bank will determine the exchange rate and may add an additional processing or administration charge which the cardholder will be liable to pay. We are able to accept the credit cards and payment methods as listed on our Website although we reserve the right to vary these from time to time without notice. Using your credit or debit card when you shop online with GFI is safe and protected. Our secure server encrypts your credit card number details along with your personal information so they are then securely transmitted over the Internet.

3.2 You will be charged the current price for the products as shown on the Website at the date you place your order. All prices are displayed on the Website inclusive of VAT. We reserve the right to amend prices if there is a change in the rate of VAT (where applicable). 

3.3 A delivery charge will be applied at checkout depending on the delivery address you specify and the weight and dimensions of the products selected. Please view our Delivery Charges. 

3.4 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the products at the correct price. You may choose between (i) a refund, (ii) the option to change your order, and (iii) the confirmation of your order at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.

4. Delivery

4.1 We deliver to any address in the Republic of Ireland and in those countries listed on the Website. Please view our delivery information page for further details.

4.2 Orders generally require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person to whom the order is addressed. If no one is available to accept the delivery you will receive a card to advise that a delivery has been attempted. We reserve the right to charge you for storage, re-delivery or both.

5. General

5.1 Certain products may subject to age restrictions as indicated on the product page. By placing your order for any of these products, you confirm that you (or where relevant, the person to whom you have directed that the products should be delivered) have reached the required age. Your entire order will be cancelled if we are unable able to verify your (or the intended recipient’s) age using the details you have submitted. Alcohol can only be purchased by and for individuals aged 18 or over and liqueur chocolates can only be purchased by or for individuals aged 16 or over. 

5.2 To ensure availability of all our products, customers may be limited to a maximum number of the same product, this quantity may vary dependant on product availability. If you wish to place an order for products above the permitted quantity, please contact us by email as we may be able to arrange a special bulk order and delivery,at shop@goodfoodireland.ie 

5.3 We reserve the right to withdraw any product from sale at our sole discretion. 

5.4 The reproduction of colours is as accurate as the photographic and production process will allow. We will not have any liability to you for any minor variations in the style or presentation of the products. 

6. Cancellation

6.1 If for any reason you wish to cancel any order you have placed, you have the right to do so EXCEPT for: 

• fresh food products, 

• perishable goods, 

• any food which by its nature cannot be returned to us for food safety reasons, 

• goods customised to your specification or 

• personalised goods. 

Please see further details in our FAQ

6.2 Where products have been delivered to you, and you have a right under the European Communities (Protection of Consumers in Respect of Contracts Made by Means of Distance Communication) Regulations 2001, you may cancel them within 7 working days, starting from the day after the products were received by you. If you cancel your order (see the procedures below), any delivery charges will be refunded, however, if only part of your order is cancelled, the delivery charge will not be refunded.

6.3 The following procedures apply to cancel your purchase: 

6.3.1 You can either email shop@goodfoodireland.ie or telephone our Customer Services Team on + 353 53 9158693. If you have contacted us to cancel before delivery of your goods, though your order will be cancelled, we may not be able to interrupt delivery (except possibly if cancellation takes place within 6 hours after placing your order). Please refuse any delivery of cancelled goods or return them to us as soon as possible (and in any event no later than 30 days from receipt). In the meantime you must take reasonable care of them. 

6.3.2 You will be responsible for the direct cost of returning the cancelled goods. 

Note that this cancellation policy only applies where you have a right under the European Communities (Protection of Consumers in Respect of Contracts Made by Means of Distance Communication) Regulations 2001, and not otherwise. 

7. Damaged and Defective goods

When your products are delivered, please check that the order is complete and not damaged. In the event that your order is visibly damaged, do not accept the order and enter on the order confirmation email or delivery note "Damaged" along with a brief description of how or where the item is damaged.

If you have accepted the item(s) and subsequently discover that they are damaged or defective, you are entitled to a refund or replacement. Where a replacement is not possible e.g. because the product is no longer available or stocked by GFI, then a refund will be offered. You will be entitled to a refund of the purchase price, including a refund of your delivery charges and including the cost of you returning the product to GFI as set out below. 

You must contact GFI (by email or by telephone) as soon as possible, preferably the same day as receipt, and provide evidence to GFI of the damage or defect (such as by sending a photograph of the damaged or defective product and clearly describing the problem). 

Please note that for our delivery companies to accept liability for damage caused in transit we must inform them of any damage within 24 hours of delivery. Therefore, you should inform us as soon as possible following delivery of the item(s). Any claims made after this time but within 5 days will be subject to our discretion and thereafter any such claims may not be entertained. Please retain all original packaging.

If we request you to return the damaged or defective goods to us, you must do so promptly, and the postal cost of return of the goods will be borne by GFI. 

These terms and conditions do not in any way affect your statutory rights. 

8. Acts of God

GFI is not liable for increased shipping costs, loses or delays of items due to Acts of God.

9. Union Actions/disputes

The Company is not liable for increased shipping costs, loses or delays items due to third party Union actions where The Company are not directly involved in the related negotiations for the dispute.

10. Chilled Gift Boxes products

Please note Gift boxes containing chilled goods are specially insulated boxes for such products. Please open and refrigerate the chilled products as soon as possible after delivery (where possible), even if this is for an interim period prior to further transportation. (i.e. Whilst in your office or facility). Failing this please store the Gift boxes in a cool dark or cold location.

11. Customised Gift Box 

The minimum order for customised Gift Box is Thirty Five (35).  Good Food Ireland will only process a customised gift box by telephone 00353 (53) 9158693 or email shop@goodfoodireland.ie (Monday-Friday 09.00 - 17.00 GMT excluding Irish Bank Holidays).   Please note all the limitations noted further in these terms & conditions apply. 

12. Personalised Message

If you wish to send your Gift Box with a personal message Good Food Ireland will be happy to provide a personalised message on Good Food Ireland letterhead paper. The text for such message should be included with your order details and emailed to shop@goodfoodireland.ie

13. General

13.1 Our liability to you in connection with any order will not exceed the total price charged for the products. 

13.2 We will not in any way be liable to you for any indirect or consequential loss or damage or any loss of profits or lost opportunity, howsoever such loss or damage arises. We will only be responsible for direct loss and damage that you suffer as a result of our breach of these Terms of Sale to the extent that they are a foreseeable consequence to both of us at the time you make the relevant order. Our products are for personal use only: where you use them in the course of a business, we exclude (to the fullest extent permitted by law) any warranties and conditions relating to fitness for a particular purpose and our liability shall not in any event include business losses such as lost profits or business interruption.

13.3 Nothing in clause 7.1 or 7.2 above shall limit or affect our liability resulting from any products sold being unsafe or unfit for human consumption or if something we do negligently causes death or personal injury. 

13.4 You may not transfer any of your rights under these GFI Terms of Sale to any other person. We may transfer our rights under these GFI Terms of Sale and sub-contract our obligations (for example the processing of payment, order fulfilment and the delivery of products) to another person or business where we reasonably believe your rights will not be adversely affected.

13.5 If you breach these GFI Terms of Sale and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these GFI Terms of Sale.

13.5 We shall not be responsible for any failure to deliver or for any other breach of these GFI Terms of Sale caused by circumstances beyond our reasonable control. 

13.6 All matters concerning or arising from the use or our Website and the ordering of any products shall be conducted in English. 

13.7 These GFI Terms of Sale shall be construed and governed according to the laws of Ireland and the Irish courts shall have jurisdiction in all disputes arising from your dealings with GFI.